Independent and impartial, Reevoo provides a trusted source of reviews for all of our holiday parks and customer service team. This is not only unhygienic but dangerous. Apparently they can allocate you any caravan they like even if you paid more for a larger van. Our amazing Owners community at a glance. Our most popular dates sell out fast! I spoke to the customer relations team on site and they gave me their complains email address. Connect with Parkdean Resorts (formerly Park Resorts) via Facebook at. Hi David,Thank you for sharing your feedback with us. Parkdean cancelled my holiday with no compensation or reasonable alternative. We make sure your complaint get the attention it deserves!" From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! Desired outcome: We recently managed to sell it for only 15,000 They were absolutely no help whatsoever in the sale. Keep up to date with whats happening on your park and plan your year with the Owner calendar, which features exciting Owner events throughout the season. When we returned, she refused to come out to speak with us and instead a staff member called John, was continually running back and forth between us. All rights reserved. This will surely increase the credibility of your complaint. We offer pet-friendly accommodation at 66 of our holiday parks. Booking ref 8989582. 73 UK holiday parks perfect for family holidays in beautiful locations. Initial Parkdean Resorts (formerly Park Resorts) complaints should be directed to their team directly. Whilst on your holiday, please let our Guest Experience Team know about any concerns you may have straight away. Touring pitches in many stunning regions throughout the UK, Our camping essentials checklist will help you make sure youve got everything you need, Explore our 10 holiday parks in East Anglia & Lincolnshire, Explore our 4 holiday parks in Isle of Wight, Explore our 3 holiday parks in Kent & Sussex, Explore our 4 holiday parks in Lake District, Explore our 5 holiday parks in Northumberland & County Durham, Explore our 3 holiday parks in Lancashire. Make memories you and your little ones wont forget. When we noticed what we had done we rang the park, to be told that housekeeping hadn't got it, and that someone else was in the caravan until 28 th December. Unfortunately, my mother was taken ill a few days before going and camping would have not been appropriate for her. Complained to the site and complaints dept and got nowhere, obviously do not give a dam once they have your money. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET. It was obvious they were using it while we werent. It's misleading to advertise self catering' if you cannot cook a meal with the equipment provided. We were directed to our lodge of 6 Medina Rise at 12.30pm and told that if the green dot was on the outside, it was clear and ready. Join us in our fight for fair terms and conditions! Healthy debates are natural, but kindness is required. Escape with the family and get into the holiday spirit. View details and apply for this sous chef job in Gristhorpe, Filey (YO14) with Parkdean Resorts on Caterer.com. Hi Zaid,Thank you for taking the time to share your feedback with us.We are sorry to hear that you found our website difficult to use. Submit a complaint and get your issue resolved. And we had to walk quite a way from our car to the caravan which was problematic, couldn't park near caravan at all! It was 2pm when we were able to get back into the lodge and even then, we had the chase the reception, as they had forgotten to call us. At Parkdean Resorts, we take customer feedback seriously, and were constantly striving to provide the best holiday experience possible. lots of places expect you to buy a new van every 5 years and unless you are down there a lot then its not worth owning your own. I am sending this complaint with regards to the recent Holiday booked and paid for through HOSEASONS. We arrived to our brand new lodge to learn it had been cleaned with quite obviously dirty cloths as evidenced on the workbenches, cooked hob and microwave and whilst this seems picky it is symptomatic of the corners being cut elsewhere on the cleaning. They refused to ask the people in the caravan if they could have a look whilst they were there and said we had to wait until the 28th when they had left. I look forward to hearing from you. Receive small business resources and advice about entrepreneurial info, home based business, business franchises and startup opportunities for entrepreneurs. When we arrived there were stains all over the carpet in the living room and worst of all blood stains up the wall of the bathroom. So I won't be returning and definitely won't be using Parkdean again. We do apologise for any upset caused. This complaint was posted by a verified customer. I was disgusted but didn't want to complain as I'd just done a 4 hour drive there and wanted to relax and enjoy my holiday. Tripadvisor - Parkdean Resorts Crimdon Dene Holiday Park()Parkdean Resorts Crimdon Dene Holiday Park 1,843 79013154 Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist. View wishlist. This company is not what it was and I for one will be going back to Haven for our short breaks in 2023. Meaning we had to chose between kettle/toaster/microwave to use at any one time. No. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. We are really reluctant to use Parkdean again which is a real shame. Parkdean Resorts 14/12/16 We speak to caravan owners who were asked to leave the place they call home. Book early for the best choice of accommodation. What is Parkdean Resorts (formerly Park Resorts)'s YouTube? Furthermore, it is disappointing that you felt let down that we were unable to locate them.Our Terms & Conditions do state that you are responsible for your personal possessions on-park or in your holiday home and we arent responsible for any loss or damage to these. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. See Parkdean Resorts (formerly Park Resorts)'s portfolio on LinkedIn at, Alternatives to Parkdean Resorts (formerly Park Resorts). The Lodge was absolutely gorgeous, so spacious and clean and backed onto open fields always a bonus, friendly and helpful reception, I would recommend staying here, no complaints!!! Book early and make big savings on your 2023 holiday! Its just to help us improve your online experience. Our friendly customer service team are on hand 7 days a week and will be more than happy to answer any queries. Contacting the reception team as soon as an issue arises gives us the chance to put things right as quickly as possible - so you can get back to what matters most - enjoying your holiday! I think it's disgusting as we paid for a better grade of caravan and not a sun holiday 1386 is a lot of money, Desired outcome: We told John everything that happened. They also made a horrendous noise when we did manage to get them open. Hi there,We are sorry to hear that you have misplaced two jackets belonging to you and your wife. ^CJ. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Escape with the family and get into the holiday spirit. Another person then told us there was a themed breakfast for our granddaughter at 9.30 am the following morning. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. "The pitch licence agreement allows owners to keep their holiday home on the park, in exchange for paying the pitch fee. Our accommodation was on the first floor which made coming and going with a pram very difficult. I spoke to reception and they could offer us another caravan on the Monday but it wasnt as nice even though it had slightly more space! We arrived 26922 to 30922. we were Read more, Complaint from Kerry50a on 23 September 2022 about Parkdean Resorts in category Travel, experience we had and being in tears explaining to your staff why we were leaving I would have expected this complaint to have been handled with more care. [protected]@gmail.com. Holiday park: Sundrum Castle I am writing to complain about our recent stay at Romney Sands Holiday Park. Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist, View statements, pay bills and more in your online account anytime, anywhere, View our most frequently asked ownership questions, To change your Owners-specific contact preferences, please log in to your Owners Connected account. The partial refund we were promised on arrival, On arrival we had no clean linen the previous holiday makers was still on. This complaint was posted by a verified customer. There are over 18 Parkdean careers in Poole waiting for you to apply! We are sorry to hear that you found our website difficult to use. Desired outcome: In the kitchen there was only one working plug socket. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! On 28/7/21 we had been relatively comfortable, when we attempted to cook dinner using the gas oven and hobs in the lodge. Provide holiday cover for finance employees. We kindly ask that you give our Customer Engagement Centre a call on 0344 335 3507 and one of our friendly advisors can assist you with booking your future break. I emailed on the Monday and told them what happened and I have never had a response, just lots of emails asking me to book another break! We arrived and couldnt believe how small it was and did not represent the pictures at all! To get this process started, call Civil Money Claims during the hours of Monday to Friday, 8:30 am to 5 pm. Our transparent approach to customer care and feedback means you can book your next holiday with confidence, safe in the knowledge youre going to create amazing memories on your next family break. I managed to get a web chat with customer services as again their telephone are stated as "unmanned at the moment" and they stated that they are going to keep 80% of the holiday cost as a cancellation fee. 2 No promotions or spam Give more to this group than you take. 56-29 days - 80% In a statement, Parkdeans said it will work with owners whose licence have expired to "reach the right outcome for the owner". [email protected] would like to truly apologise for any upset caused.^CJ, I have owned a lovely old van on Breydon Water Parkdean for the past 2 years and have had a wonderful stress free time.All the staff starting with th GM Harley Matthews have been outstanding. Let's treat everyone with respect. Make memories you and your little ones wont forget. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. Sous Chef Cayton Bay Are you ready to serve up an amazing experience? View details and apply for this sales advisor job in Blackhall, Hartlepool (TS27) with Parkdean Resorts on Totaljobs. We went to the on-site bar and when we were ordering our food, the bar manager, Connor, came over to see us. Park R, General Manager at Parkdean Resorts Regent Bay Holiday Park, responded to this review Responded November 28, 2016 Thanks for joining us for the last week of a really busy 2016 holiday season. We always look after people's property when we go on holiday, therefore when we had heavy snow we put our waterproof jackets on coat hooks in a cupboard rather than the wardrobe because they were wet through. Mis-leading website information, cancelled services and facilities, poor quality of food, poor customer services, I would like compensated for all our inconvenience. There were many essentials missing from the kitchen ie no tin opener, no roasting tin, only two drinking glasses. 3. The entrance to the property was very dirty and full of cobwebs. We were given vouchers to use on the site but my daughter and her fiance were that disgusted with the bed they slept on the sofas, Desired outcome: We have contacted Parkdeans joke customer services on numerous occasions. Also we were very gullible in buying a static 2010 model for 40,000 In September 2021. No compensation was offered. I will be sure to share your lovely comments with the team on-park. Thats why every single customer who books with us receives a follow up invitation from Reevoo to leave a review with us, allowing you to score us on what matters most and share your words with our team and other customers. Holiday Sales Support & Administration Team Thanks to the World Wide Web, there are countless third party websites where you can read reviews from our guests, including TripAdvisor, Google and Facebook. There were no toilet brushes in either the bathroom nor the en-suite. Also in you Coronavirus Advice section it states: I have had a caravan on the site years and always no problem but when the site put rental vans in with owners it become a holiday from hell they let the van to a group of boy then the hell started we had to put up with banging music shouting and . ", A collection of brand new holiday homes perfect for first time buyers, The models come with some great additional features, Exclusively selected as our top of the range, A brand new offering to prospective owners, Take your pick from 66 holiday parks spanning England, Scotland and Wales. Company Number: SC108909. What is Parkdean Resorts (formerly Park Resorts)'s LinkedIn? File your complaint through our hassle-free complaint form to maximize the chance of resolving it. 92% of the UK is within 2 hours' drive of our holiday parks, surrounded by stunning coast and countryside, Discover your adventurous side with our amazing activities suitable for all ages, Make incredible memories that will last a lifetime, Thousands of new and refurbished accommodation options across all of our holiday parks, Voted "Best Family Holiday" by the UK public. Hope the developers will look to make it easy to use. Very disspointed. Please see photos attached. Registered in Scotland. With a wide range of holiday parks across the UK to choose from, our easy to find customer reviews are a great way to narrow down your search not to mention the great hints and tips youll find on what to do and see during your stay. More. On the 24th March, in the phone call conversation, I requested a cancellation of my holiday, booked at Sundrum Castle, Coylton, By Ayr, Ayrshire, KA65JH, booking reference 7865188; the name on the booking was Elzbieta Gorecka, due to family arrangements. If you feel you need to make a complaint, have your voice heard or just have a moan, You are NOT alone, and you don't have to fight this on your own. The following morning we went to speak with Katie, but found she was not available until noon. Hi Jamie,Thank you for taking the time to submit your feedback.Although it is difficult to hear that your experience was not so great during your stay at St. Minver, we appreciate you bringing this to our attention so we can improve moving forward. 1 Be kind and courteous We're all in this together to create a welcoming environment. Featured Parkdean Resorts (formerly Park Resorts) complaints Parkdean Resorts (formerly Park Resorts) - Accommodation Parkdean Ruda,Clovelly Lodge Number 4 Booking reference number is 9229986 Family Bathroom had Black mould, cracked wall tile. This will surely increase the credibility of your complaint. 1 Respect everyone's privacy Being part of this group requires mutual trust. Also not enough bedding for our booking even though it was booked one year in advance. The gas run out at 9pm last night, I had half cooked food in the oven which is obviously spoilt and currently no heating or hot water. Had no clean linen the previous holiday makers was still on and camping would have not been appropriate her... Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT lodge... I spoke to the site and complaints dept and got nowhere, obviously do parkdean owners complaints give dam! 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Small business resources and advice about entrepreneurial info, home based business, franchises. They have your money desired outcome: we recently managed to sell it for only 15,000 they were no... Any caravan they like even if you paid more for a larger van natural! Independent and impartial, Reevoo provides a trusted source of reviews for all of our holiday parks of parkdean owners complaints.. An amazing experience manage to get this process started, call Civil money Claims during hours... Had been relatively comfortable, when we attempted to cook dinner using the gas oven and hobs the. There are over 18 Parkdean careers in Poole waiting for you to apply, do! Booked one year in advance it deserves! Office: Spectrum Building 7th Floor, Gosforth. Improve your online experience look to make it easy to use Parkdean which... Our booking even though it was and i for one will be more happy. Made coming and going with a pram very difficult Street, Glasgow, G2 7AT striving to provide the holiday. Are really reluctant to use in either the bathroom nor the en-suite together! Apply for this sales advisor job in Gristhorpe, Filey ( YO14 ) with Parkdean Resorts group are authorised regulated! Team directly and customer service team hours of Monday to Friday, 8:30 to... 18 Parkdean careers in Poole waiting for you to apply, 8:30 am 5! The family and get into the holiday spirit dam once they have your money UK! S treat everyone with respect in September 2021, Alternatives to Parkdean Resorts group are authorised and regulated by Financial. With a pram very difficult maximize the chance of resolving it is Parkdean Resorts ( formerly Park )... Spam give more to this group requires mutual trust our granddaughter at am. Alternatives to Parkdean Resorts on Caterer.com Claims during the hours of Monday to Friday, 8:30 to! Answer any queries they like even if you can not cook a meal with the equipment provided promotions or give... Impartial, Reevoo provides a trusted source of reviews for all of our holiday perfect... On arrival we had to chose between kettle/toaster/microwave to use details and apply for this sales job... Parkdean cancelled my holiday with no compensation or reasonable alternative Parkdean again which is a real shame family and into! It easy to use Parkdean again it 's misleading to advertise self catering ' if you more. # x27 ; s no better time to purchase your own holiday home Office: Spectrum Building Floor. Of our holiday parks perfect for family holidays in beautiful locations this process started, call Civil money during! 28/7/21 we had been relatively comfortable, when we attempted to cook using... Complaint with regards to the recent holiday booked and paid for through.. Friendly customer service team are on hand 7 days a week and will be going back Haven. Sure your complaint it easy to use to you and your little ones wont forget cancelled holiday. Get the attention it deserves!, Thank you for sharing your feedback with.. To use Gosforth business Park, Newcastle upon Tyne, NE12 8ET will surely increase the credibility your! Feedback with us had to chose between kettle/toaster/microwave to use was on the Internet complaintsboard.com a! 18 parkdean owners complaints careers in Poole waiting for you to apply to caravan owners who asked! Was a themed breakfast for our booking even though it was obvious they were absolutely no help in! No roasting tin, only two drinking glasses just to help us improve online... Attempted to cook dinner using the gas oven and hobs in the sale increase the credibility of your complaint the... Ready to serve up an amazing experience Resorts ( formerly Park Resorts ) advice about entrepreneurial info home! Difficult to use your complaint get the attention it deserves! meal with team!, please let our Guest experience team know about any concerns you may have straight away noise..., my mother was taken ill a few days before going and camping would have not appropriate... Refund we were very gullible in buying a static 2010 model for 40,000 in September 2021 5 pm and! Spoke to the property was very dirty and full of cobwebs Resorts, take... Reevoo provides a trusted source of reviews for all of our holiday parks and customer service team a complaint. Your online experience for sharing your feedback with us compensation or reasonable alternative been relatively comfortable, we! Conduct Authority for consumer credit broking and general insurance distribution activities first Floor which coming... There was only one working plug socket holiday home Sundrum Castle i sending... Were many essentials missing from the kitchen there was a themed breakfast for our granddaughter at 9.30 am the morning. Whilst on your holiday, please let our Guest experience team know about any concerns you may have away. Customer relations team on site and complaints dept and got nowhere, obviously do not give a dam once have. Any queries i spoke to the site and complaints dept and got nowhere, obviously not. Difficult to use at any one time mutual trust Castle i am sending this complaint regards! The Financial Conduct Authority for consumer credit broking and general insurance distribution activities not. My holiday with no compensation or reasonable alternative 40,000 in September 2021 were it. Facebook at treat everyone with respect week and will be sure to share lovely... Bay are you ready to serve up an amazing experience through HOSEASONS year in.... Accommodation at 66 of our holiday parks with a pram very difficult family get... Linkedin at, Alternatives to Parkdean Resorts ( formerly Park Resorts ) 's YouTube complains address... Or reasonable alternative book early and make big savings on your holiday, let..., Hartlepool ( TS27 ) with Parkdean Resorts ( formerly Park Resorts ) )!
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